Refund policy

Return and Refund Policy

We want you to love what you wear, and we will make things right if something goes wrong. Please read this policy before you buy.

Damaged, defective or incorrect items

If your item arrives damaged, misprinted, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the problem. After we review your request, we will send a replacement or issue a full refund, including shipping, at no cost to you.

Returns and exchanges

We accept return requests within 30 days of delivery. Items must be unworn, unwashed, unaltered and in original condition. Please contact us first and wait for approval and return instructions. Returns sent without approval cannot be accepted. Return shipping costs are the customer's responsibility unless the return is due to our error. Original shipping charges are not refundable unless the return is due to our error.

Please check the size chart on each product page before ordering. We cannot accept returns on items that are worn, washed, stained, altered or damaged after delivery.

Refunds

Once an approved return is received and inspected, we will process your refund within 7 business days. Refunds go back to your original payment method. Your bank or card provider may take additional time to post the credit.

Order changes and cancellations

Orders go into processing quickly. If you need to cancel or change an order, contact us as soon as possible. We can only cancel or edit an order before processing starts.

Lost packages

If your tracking shows delivered but you did not receive your package, or it is lost in transit, contact us within 30 days of the delivery or estimated delivery date and we will investigate and help resolve it.

How to contact us

Use the Contact page on svn14.com and include your order number and photos where relevant. We usually reply within 2 business days.